This is a second time I have had to write a review for Kettering Allen Ford - why did we come back to this garage.My son has not had his car a year, you would think buying a car which is just out of warranty last September it would not have problems........It broke down and was followed back to garage by Green Flag, problem throttle actuator. Asked for courtesy car said you had to book 2 weeks in advance..... like one knows when you are going to break down. Ford contacted us prob with brakes, tyres needs service and mot within next month. so over 700 later car returned. Had car one day same problem throttle actuator loss of power, AA followed him back to garage. Ford had car for a few days and did test drives said there wasn't a problem. so now waiting for it to breakdown again. Customer service appalling, was kept waiting on the phone also cut off. This garage is not interested when you have problems all they want to do is sell cars.
Quick to help and very professional.
I love my Focus but I will not pay 137 for feel lever gaiter.
customer service shocking.ordered a brand new focus, waited weeks, no communication or call backs when promised by Mitchell.to pick the car up with 68 miles on it! obviously been used and was told it was tested. now i have a new car every year and testing miles is up to 30. was told they are allowed to clock 400 miles up for testing, now i have paid full price for a de-valued car. bumper damaged, still waiting, top of gear stick fell off. stay well clear while this new team are there fobbing people off
Great customer service team aslso is very helpful
Allen Ford Kettering is a UK Car Dealer based in Kettering, East Midlands. Allen Ford Kettering is located at Rothwell Rd, Kettering NN16 8UP, UK.
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